Litify Ongoing Support
Ongoing Litify support from legal tech specialists.
Dedicated support from specialists who know your systems and your industry. Whether you need troubleshooting, training, or optimization, we keep your firm running smoothly.
Dedicated admin support
Priority planning with your admin
and paralegals on staff
Admins, developers, and architects
Support services
Keep your Litify org healthy as your firm grows
Litify needs regular care: new users, new case types, changing workflows, seasonal releases, and the occasional cleanup. Without it, orgs drift until nobody trusts the data.
Our legal tech specialists become an extension of your team. You get a set number of hours each month, weekly priority planning, and access to BRIO developers when a request goes beyond admin work.
This is a fit if
- Your Litify admin left, or you never had one
- Requests pile up faster than your team can handle
- Staff need training on new features or workflows
- You want to optimize an org that’s been live for years
- You need help keeping up with Litify releases
Core capabilities
Litify support services
Dedicated Admin Support
A BRIO admin who knows your org, with a set block of hours each month.
Troubleshooting
Fast help when something breaks, from automation errors to access issues.
Training
Training for new staff and new features that boosts adoption across the firm.
Optimization
Ongoing improvements to matters, intakes, automation, and reporting.
Release Management
Review Litify and Salesforce releases and adopt the features that help your firm.
Larger Enhancements
Work beyond admin scope planned with BRIO developers in its own work order.
How it works
How ongoing support works
Here’s what happens at each step, what we’ll ask of you, and what you’ll have when it’s done.
Kickoff
We review your org, users, and priorities.
Weekly planning
We meet at least weekly to set priorities.
Delivery
Your admin works through requests and confirms each change.
Bigger requests
Larger work is scoped with BRIO developers.
Ongoing care
We keep your org current as your firm changes.
Related work
Ongoing support case studies
You get a set number of hours each month with a BRIO admin who knows your org. We meet at least weekly to prioritize requests and work through them as they come in.
Your admin works with BRIO developers to define a solution, and larger work is scoped in its own work order.
Yes. We regularly start with a review of an existing org, then move into ongoing support.
Get started
Let’s keep your firm running smoothly
Tell us about your Litify org and your team. We’ll follow up to recommend the level of support that fits.
What happens next
We review your note and follow up
A discovery call with a BRIO consultant
Clear recommendations and next steps
We only use your information to respond to you.