The Challenge
A national job-site services company provides roll-off containers, portable sanitation, and related logistics to construction and utility contractors, 365 days a year. Its operations run on an in-house rental management system, and BRIO had already built the customer portal that gives its clients online requests and reporting.
The portal proved its value, and the roadmap kept growing: pricing and quoting online, customer approvals, automated service requests, deeper integration with operations and accounting, and better reporting. The company had one in-house developer focused on its core system, and it did not want to build a full development department to take on the rest.
The company needed to:
- Add ongoing development capacity across its portal, integrations, and reporting.
- Work closely with its own developer and core system rather than around them.
- Keep a steady, predictable pace of delivery.
- Build a data foundation for better business intelligence.
The Approach
BRIO moved from project work to a dedicated development model: a dedicated full-time developer backed by BRIO project management, analysis, and quality assurance. The team works from a shared backlog with regular support cycles, communicates with the client through a shared channel, and reviews code across repositories with the company’s own developer.
The relationship has spanned more than a decade, from early technology consulting through the portal build to today’s dedicated team.
The Solution
Online Quoting and Approvals: The portal now supports quote approval, private links that let prospects review and accept quotes, and acceptance of individual line items.
Faster Service Requests: Customers can request next-day delivery and automated service actions, and a map-based view shows locations and placements across job sites.
Account Structures That Match the Business: Customer and hauler account hierarchies reflect how large contractors and service partners are actually organized.
A Data Foundation for Reporting: Automated pipelines move operational data into a cloud data lake and a reporting database, powering revenue dashboards and business intelligence without loading the operational system.
Working Side by Side: BRIO developers review work across repositories with the company’s own developer and have shared practices such as AI-assisted coding, strengthening the whole team rather than replacing it.
Technical foundation
- .NET MVC web application with Entity Framework
- SQL Server and Azure SQL
- Integration with the company’s rental management system and accounting platform
- Azure Data Factory pipelines to a cloud data lake
- Revenue dashboards and business intelligence reporting
- Mapping for job-site locations and placements
The Impact
The dedicated model keeps the company’s roadmap moving:
- More than ten years of partnership, from consulting to a dedicated team.
- A customer portal that keeps gaining capabilities clients use every day.
- A reporting foundation that turns operational data into business insight.
- Development capacity without building an internal department.
The best dedicated teams do not replace a client’s developers. They extend them, and they stay long enough to know the business as well as the code.
